The knowledgebase is a database of
solutions and FAQs available on the Contact Us page. It offers an integrated user
support system that enables you to easily communicate
questions to service representatives and receive quick answers. Using the knowledgebase
you can read FAQs, search for a list of solutions, chat online with a customer
service representative, and submit your own support request.
If you need additional help, please go to Additional
Reference Information.
Accessing the knowledgebase
The knowledgebase can be accessed through the
Contact Us page. If you have a question about the site,
you can click Contact Us in the left navigation bar from any site page.
The Contact Us page contains the following knowledgebase features:
- View a list of your active support cases
- Search the knowledgebase
- Check Frequently Asked Questions
- Contact Customer Support
If you need additional help, please go to Additional
Reference Information.
Knowledge items, support cases and FAQs
A knowledge item, sometimes called a solution, is a page in the knowledgebase that solves a problem, answers a
commonly-asked question, describes a feature or concept, or provides general information to users.
A support case is a request for service submitted by a user. See
Completing a service request
for more information.
An FAQ is a frequently asked question which is commonly addressed by our service representatives.
If you need additional help, please go to Additional
Reference Information.
