1. After reviewing these instructions, click here to go to the enrollment page.
2. Type your Access Key into the space provided exactly as it appears. Be sure to include the dashes, and do not enter any spaces. For example, if your key appears as: "100-23-enrollme", the correct way to enter the key is:100-23-enrollme. It would be incorrect to enter the key as: 100 23 enrollme, or as 10023enrollme.
3. Click "Send".
4. Fill out the Personal Information page.
5. Click "Send".
6. You only need to complete this process once. After you've enrolled, you will login with the username and password that you created during this process, and from this point forward you will log in by going to the login page. Click here to be taken directly to the login page.

1. You may have entered the key incorrectly. Check to make sure you are entering it exactly at is appears. For more detailed instructions on enrolling, click here.
2. If you are copying and pasting the access key into the access key field, a space will sometimes be added immediately before the key, or immediately following the key. After pasting the key into the access key field, make sure that there is not a space before or after the key. If the key still does not work, try typing the key in. If you are still unsuccessful, please continue on to the next option.
3. You may already be enrolled. The Access Key will only work one time. If you've already enrolled, you will need to go to the login page of the web site and enter the username and password that you created when you enrolled. If you can't remember your username and password click here to have it sent to you via email.
4. There may be a problem with the key. Please contact your Training Administrator to have a new key issued. Alternatively, if you purchased your subscription on the web, please contact Customer Service for further assistance.

1. If you purchased your subscription online, please contact Customer Service for further assistance.
2. If you received your access key as part of a corporate training program, please contact your company's Training Administrator.
3. If you purchased, or received your access key via any other method, please contact the organization from whom you purchased/received your access key.

1. Choose "Edit" from the top menu.
2. Click "Preferences".
3. Select the word "Advanced".
4. In the right side of the window, select "Enable Java Script for Navigator".
5. Click "OK" to close the window.

1. Choose "Edit" from the top menu.
2. Click "Preferences".
3. Scroll down to Java.
4. Select Java
5. In the right side of the window, click "Enable Java"(Apple MRJ).

1. After reviewing these instructions, go to the site. If you currently have Auto Login enabled, click here to be taken directly to the "Student Options" page.
2. Select "Student Services" tab.
3. Click "Change Student Options".
4. Check/Uncheck "Automatically Log me in on Future visits".

Scroll down and click the "Change Options Settings" button at the bottom of the page.

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After entering my username and password, I click Login (or press Enter). The screen blinks, but will not log me in. What's wrong?

This behavior is typically due to the browser not having cookies enabled.

For Windows:

To enable cookies in Internet Explorer versions 5.0 through 5.5:

1. Choose "Tools" from the top menu.
2. Select "Internet Options".
3. Click "Security Tab".
4. Click "Custom Level..." Button.
5. Scroll down to the "Cookies" heading.
6. Select the "Enable" radio button.
7. Click "OK" to close the "Security Settings" window.
8. Click "OK" to close the "Internet Options" window.

1. Choose "Tools" from the top menu.
2. Select "Internet Options".
3. Select the Privacy Tab.
4. Click the "Advanced" button.
5. In the "Advanced Privacy Settings" dialog box, check to ensure that the slider is set to Medium High, Medium, Low or Accept All Cookies. If your slider is set to one of these settings, keep the "Advanced Privacy Settings" dialog box open and continue to step 6. If your slider is set to High, or to Block all cookies, you will need to set it to: Medium High, Medium, Low or Accept All Cookies in order to login to the web site.
6. In the "Advanced Privacy Settings" dialog box, click the "Advanced" button.
7. If there is a check in the box next to "Override automatic cookie handling", uncheck it and Internet Explorer will manage cookies for you based on the settings set by the slider in step 5 above. If you want to manage your cookie settings, leave the checkmark and continue to step 8.
8. In order to login to the website, the radio button to the left of Accept, under "First Party Cookies" must be selected, AND/OR the check box to the left of "Always allow session cookies" must be checked. You can have both options set.

1. Choose "Edit" from the top menu.
2. Select "Preferences".
3. In version 6.2 ONLY - Double click on "Privacy and Security" to expand the list. In all versions prior to 6.2, click the word "Advanced".
4. In version 6.2 ONLY - Click "Cookies". In all versions prior to 6.2, proceed to step 5.
5. In the right side of the window, select either "Enable all cookies" OR "Enable cookies for the originating web site only" by simply clicking on the text.
6. Click "OK" to close the window.

1. Select "Edit" from the top menu.
2. Select "Preferences".
3. Scroll down to "Cookies".
4. Click "Cookies".
5. In the right half of the window, toward the bottom, locate the text: "When receiving cookies:" and then click on the text directly to the right. A list will appear. Click "Always accept".

1. Choose "Edit" from the top menu.
2. Select "Preferences".
3. In version 6.2 ONLY - Double click on "Privacy and Security" to expand the list. In all versions prior to 6.2, click the word "Advanced".
4. In version 6.2 ONLY - Click "Cookies". In all versions prior to 6.2, proceed to step 5.
5. In the right side of the window, select either "Enable all cookies" OR "Enable cookies for the originating web site only" by clicking on the text.
6. Click "OK" button to close the window.

1. Go to Macromedia.com and download the latest version of Shockwave. (Note: If you are at work, your employer may have strict rules governing the installation of software on company PCs; be sure to check with your help desk before attempting to download and install any software).
2. Choose the download compatible with your browser, i.e., either Internet Explorer, or Netscape.
3. If you are using Internet Explorer, click the "Install Now" button and follow the prompts; the installation will occur automatically.
   
   If you are using Netscape click "Download Now", and then proceed to step 4.
   
   
4. In the Save As dialog box select "Desktop".
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
5. Click "Save". The installer file will be saved to your desktop.
6. Locate the install file, titled "shockwaveinstaller.exe" on your Desktop. The icon will appear as follows: .
7. The final step to installing Shockwave is to close any browser windows that you may have open, and then double click on the file and follow the prompts.

1. Go to Macromedia.com to download the latest version of Shockwave. (Note: If you are at work, your employer may have strict rules governing the installation of software on company computers; be sure to check with your help desk before attempting to download and install any software).
2. Scroll down on the page to the MacOS-PowerPC section, or the Mac OS X section.
3. Choose the download for Shockwave compatible with your system and your browser, i.e., either Internet Explorer, or Netscape.
4. Click "Download Now". The file will download and automatically install itself. If you have difficulty installing Shockwave on an OS X machine, make sure that you have administration rights; they are required to install software.

1. Go to Macromedia.com to download the latest uninstaller.
2. Choose the download compatible with your browser, i.e., either Internet Explorer, or Netscape.
3. If you are using Internet Explorer, click "Save" when prompted with the dialog box asking what you would like to do with the file. Netscape users can proceed to step 4.
   
   
4. In the Save As dialog box select "Desktop".
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
5. Click "Save". The uninstaller file will be saved to your desktop.
6. Locate the install file, titled "SW_851_Uninstaller.exe" on your Desktop.
7. The final step to uninstalling Shockwave is to close any browser windows that you may have open, and then double click on the file and follow the prompts.

1. Go to Macromedia.com to download the latest uninstaller.
2. Choose the download compatible with your browser, i.e., either Internet Explorer or Netscape.
3. Locate the "Mac_851_uninstaller.sit" file and double click on it to uncompress the file. Please keep in mind that the "Mac_851_uninstaller.sit" file is compressed and your Mac will require the Stuffit Expander utility to uncompress it. Your Mac should come with Stuffit Expander, but in case that you need it, you can download it for free at: http://www.stuffit.com/expander/index.html.
4. Once the "Mac_851_uninstaller.sit" file is uncompressed, it will create an additional icon on your desktop called Shockwave Uninstaller. Run the uninstall utility by double clicking on it.

1. Select the "Student Services" tab.
2. Click "Change Student Options".
3. Select "Yes" under "Play audio in quickskill tutorial".
4. Scroll down on the page and click "Change Options Settings".
5. Return to the tutorial where you were working and continue.

1. If you are using a dial up connection (28.8K, 56K modem speeds) you are most likely experiencing problems such as "stuttering", hearing the audio on some pages of the tutorial, but not others, or not at all due to performance. The audio files can take several minutes to load. To determine if the audio has finished downloading, look at the progress bar for audio. The progress bar is located in the navigation window. In the below example, the audio has loaded for 29 of 35 pages. It is recommended that you wait until the audio has loaded for all pages of the tutorial before beginning.
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
2. The particular course that you are taking may not contain audio. Among others, C++, A+, Networking and Computer Professional courses do not contain audio.
3. If you have received access to the site as part of a corporate training program, your organization may have chosen to turn audio off for all Self-Study content. Check with your Training Administrator to see if audio has been disabled for your company.
4. If you are certain that none of the above explanations is causing the audio difficulties, click here to report the problem to Technical Support.
   
   

1. Slower Internet connections such as those via 28.8K or 56K modems may cause this problem to occur. Be sure that when you select the "Click Here to Begin" button that you only click once and then wait for the tutorial to load (Note load times will vary depending on your connection speed, and the size of the tutorial being downloaded). Clicking the button more than once, or clicking on another link after you've clicked the "Click here to begin" button may interrupt the download of the tutorial. If you hear the audio but cannot see the tutorial, try minimizing the different windows that you may have open until you get to the window with the tutorial in it.
2. The behavior may be due to a problem with the web site. Please click here to report the error to Technical Support.

The reason the tutorials may seem very slow, or won't advance properly is often because the tutorial hasn't fully loaded. Make sure that the number of audio pages loaded (shown by the number to the right of the speaker icon in the tutorial navigation box) is equal to the total number of pages in the tutorial (shown by the number just left of the "Back" tutorial navigation button). Once the audio is fully loaded you will be able to progress through the tutorial. For additional information regarding audio issues click here.

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Why can't I see the "Advance" button in the tutorial?

Your screen resolution is most likely at 640x480; it needs to be at least 800x600. To change your screen resolution, do the following:

Windows:

1. Click the "Start" button.
2. Select "Settings".
3. Click "Control Panel".
4. Double click on "Display".
5. Select the "Settings" tab
6. In the "Desktop area", or depending on the version of Windows you're using the "Screen area" in the lower right portion of the window, move the slider to the right until it reads a least 800x600 (you can set the resolution higher if supported by your video adapter).
7. Click "Apply"
8. You will get a message indicating that: "Windows will now apply your new desktop settings" and that it will take a few seconds; click "OK".
9. Your monitor will then blink and you will prompted with a message asking if you want to keep the new settings; click "Yes".
10. Finally, click "OK" to close the "Settings" dialog box.

1. In the upper right corner, to the left of "File", select the apple icon.
2. Click "Control Panels"
3. In the resulting window, double click on "Monitors" or "Monitors and Sound" depending on the OS version you have.
4. In the resulting dialog box, in the "Resolution" section, select either 800x600,95Hz, or 1024x768,75Hz.
5. Close the dialog box.

1. Close the tutorial window.
2. Choose "Tools" from the top menu.
3. Choose "Internet Options".
4. Select the "Security" tab.
5. Click the "Custom Level" button.
6. In the Security Settings dialog box, scroll down until you see "Run Active X controls and plug-ins".
7. Click "Enable"
8. Click the "OK" button.
9. You will get a pop-up message that says "Are you sure you want to change the security setting for this zone?", click "Yes".
10. Click "OK" to close the Internet Options dialog box.
11. Launch the tutorial.

1. Close the tutorial window.
2. Click "Edit".
3. Select "Preferences"
4. Click "Java".
5. In the right side of the window under "Java Options", select "Enable Java (Apple MRJ)".
6. Close the Preferences window.
7. Launch the tutorial.

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I'm getting an Error 404 message; what should I do?

If you are getting a 404 Error it may be due to one of the following common problems:

1. You may have typed the address incorrectly. Please check to be sure you have typed the address correctly, or click here to be taken directly to the site.
2. There may be a file missing on our web server. If you're sure that you are typing the address correctly, click here to report the error to Technical Support.

1. If you have an extended keyboard, press the F5 key to reload the page. If you do not have an extended keyboard, in your browser, click the "Reload" button using Netscape, or the "Refresh" button using Internet Explorer.
2. If reloading/refreshing the page does not resolve the problem please click here to report the error to Technical Support.

Hardware/Software	Minimum Requirements*
Processor	Pentium 90-MHz or better; or Macintosh PowerPC
Operating Systems	Windows 95; or MacOS 8 (see Note below)
Browsers	For Windows: Netscape 4.0x Internet Explorer 5.0 AOL 5.0 For Mac: Netscape 4.0x Internet Explorer 5.0 AOL 5.0
Screen Resolution	800 x 600 @256 colors

For Windows:

To download the latest full release versions of the standard browsers, click one of the buttons below:

Cookies are messages (files) written in your browser by a server. When you return to a Web page, your browser sends the "cookie" information to the server. This information identifies you, and your preferences, making it possible to alter a Web site to your needs.

Cookies for this site are temporarily written to your computer's memory (RAM). Only if you choose to save your username and password on the login screen will cookies be written to your hard drive.

Cookies are used to ensure the privacy of your account when you enter secure parts of our site. Cookies allow you to login, participate in classes, and access chat areas. When you quit your browser, the cookie will be erased from memory unless you select the checkbox on the login screen to save the cookie information on your hard drive.